COMPANY CLIMATE QUESTIONNAIRE

On the following pages are statements about you, your job and the company you work for. We would like to know how you feel about each of these statements, to what extent you agree or disagree with each one.

This is an attitude questionnaire – it is NOT a test. There is no right or wrong answer, only your personal opinions.

Here is how you should record your responses. First, read each statement and decide how you feel about it. Then answer by clicking in one of the circles on the answer sheet. Five different reactions are possible.


Strongly Agree ……… Fill in SA
Agree ……… Fill in A
Uncertain or Undecided ……… Fill in U
Disagree ……… Fill in D
Strongly Disagree ……… Fill in SD

For example, suppose one of the statements is:

I don't think my job amounts to much in this company.

If you Strongly Disagree with this statement – if in your opinion your job amounts to a great deal in this company – you should click the circle SD. If on the other hand you Agree with the statement, you should click the circle A. You should click the circle that best indicates your personal reaction to each statement. If you can't decide or if you are Uncertain, you should click the circle corresponding to U.

Work rapidly and respond to each of the 60 statement in the survey, which should take about 20 minutes to complete.



Name Company
Position Department

SA = Strongly Agree A = Agree U = Undecided D = Disagree SD = Strongly Disagree

1. The top managers in this company have established clear policies that encourage significant changes to improve the way the company operates. SA A U D SD
 
2. I could be more effective in helping our company reach its goal if I had a clearer understanding of what the company is trying to accomplish. SA A U D SD
 
3. Lots of people here continue to produce work that does not meet requirements because no one has established clear performance standards for their jobs. SA A U D SD
 
4. When they can't see any point in a specific company requirement, managers / supervisors should give their people considerable freedom in complying with the requirement. SA A U D SD
 
5. This company acts promptly to make changes when they are needed. SA A U D SD
 
6. Supposedly, we introduce changes to solve certain problems; but as I see it, we just trade one set of problems for another. SA A U D SD
 
7. If we intend to survive in this business, we will have to provide a much higher level of customer service than our management currently considers necessary. SA A U D SD
 
8. This company is always trying to find ways to be more productive. SA A U D SD
 
9. The management in this company does not have very good ways for keeping in touch with people or really knowing what is going on. SA A U D SD
 
10. This company provides many opportunities for training so that I can improve my performance. SA A U D SD
 
11. This company makes decisions without talking with people who have live with those decisions. SA A U D SD
 
12. At this company we provide the best service possible to our customers. SA A U D SD
 
13. Everyone in this company is very aware that providing quality products and services are our high priorities. SA A U D SD
 
14. Although I would like to see our company succeed in achieving higher quality and better customer service, I don't think that what I do or don't do makes much of a difference. SA A U D SD
 
15. At this company we are trying to produce a product of the best quality. SA A U D SD
 
16. Top management at this company talks about change and how vital it is to our future, but it's more talk than action. SA A U D SD
 
17. We do not have a clear idea of how the company is planning to meet the challenges of global competition. SA A U D SD
 
18. At all levels in this company people know what they are supposed to accomplish and they are held accountable for doing so. SA A U D SD
 
19. If a company establishes requirements that control its employees in ways they don't like, the company should expect resistance and not be surprised when the requirements are ignored. SA A U D SD
 
20. This company has certain ways of doing things and it's almost impossible to get them changed. SA A U D SD
 
21. The changes we have recently introduced at this company have made us a more effective organization. SA A U D SD
 
22. Our company is so busy dealing with day to day problems that management has no time to figure out where we shoul be going and how they plan to take us there. SA A U D SD
 
23. There are many ways that we could become more productive at this company if anyone really cared. SA A U D SD
 
24. Too often we receive poor information and work gets done wrong or has to be done over. SA A U D SD
 
25. Our training programmes teach us how to do our jobs, but don't really show us how to improve our performance and our quality. SA A U D SD
 
26. Management and supervision in this company talk with the people involved before they make big decisions. SA A U D SD
 
27. In this company, providing outstanding customer service is of less importance than how much we produce. SA A U D SD
 
28. At this company we are quick to sacrifice quality and customer service for quantity. SA A U D SD
 
29. Most of our quality and customer service problems are caused by situations over which I have no control. SA A U D SD
 
30. The quality of our product in this company if of less importance than how much we produce. SA A U D SD
 
31. When an important change is introduced at this company, top management makes sure the resources needed to ensure success are provided. SA A U D SD
 
32. In this company the only thing our top managers really care about is whether or not we make a profit. SA A U D SD
 
33. All employees here know what management expects of them, which helps us to maintain our productivity and quality standards. SA A U D SD
 
34. When managers / supervisors assign a person to do a job, they should make it clear that they want the job done in a particular way and in a certain period of time. SA A U D SD
 
35. We have good ways in this company for spotting problems and doing whatever is needed to solve them. SA A U D SD
 
36. When I look at things that have changed lately at this company, I can not say that I am better off than I was before. SA A U D SD
 
37. Management at this company has not been able to inspire our people with a vision of where it plans to take the company in the future. SA A U D SD
 
38. When people at this company don't do their job right, something is done about it. SA A U D SD
 
39. This company has good ways of finding out how people feel about their jobs and their work environment. SA A U D SD
 
40. We have good training programs in this organization; employees know how the work they do affects the quality of our products and services. SA A U D SD
 
41. The really important decisions in this company are made by people who don't seem to want any advice from the people who will have to implement the decisions. SA A U D SD
 
42. This company is known for providing good customer service and every worker is expected to do his or her part. SA A U D SD
 
43. Our company has a reputation for the quality of its products and services. SA A U D SD
 
44. If I and the people who who work with me, work more effectively, we can definitely contribue to goals for improving quality and enhancing customer service. SA A U D SD
 
45. This company is known for doing really good work and every worker is expected to do his or her part. SA A U D SD
 
46. Some of our top managers do not support the effort to introduce important changes that will improve the company's competitive position. SA A U D SD
 
47. The top priority at this company for management and our employees is to provide the highest level of customer service in the industry. SA A U D SD
 
48. Because management here doesn't make clear what is expected of each employee, our quality is not what it could be. SA A U D SD
 
49. When a company requires employees to conform to specific requirements, it tends to stifle initiative and creativity. SA A U D SD
 
50. Little problems at this company have to become big problems before those in charge are willing to deal with them. SA A U D SD
 
51. Usually we have had good overall results in this company when we have made changes in the way we do our jobs. SA A U D SD
 
52. It's hard for me to support management's goals for the company when we have made changes in the way we do our jobs. SA A U D SD
 
53. People do their jobs at this company without thinking about how the job might be done better. SA A U D SD
 
54. Management lets people know what is going on and what has to be done. SA A U D SD
 
55. Our employees need more training because the quality of their work could be improved. SA A U D SD
 
56. When new plans are being made here, management and supervision listen to the people whose work is going to be changed. SA A U D SD
 
57. This company does not pay enough attention to customer service. SA A U D SD
 
58. We seldom get messages from our top management that quality of our work and providing good customer service are important; we mostly hear that cost containment and delivering on time are the high priorities. SA A U D SD
 
59. Although I am only one person in this company, my efforts to improve quality and customer service can have an important influence on whether or not our reputation for quality and customer service grows. SA A U D SD
 
60. This company does not pay enough attention to quality. SA A U D SD