PROCUREMENT & LOGISTICS - COMPANY CLIMATE QUESTIONNAIRE

We are interested in your comments and suggestions of how the company can improve in relation to Procurement & Logistics and where changes may be required. We would like to get your feedback through this survey.

On the following pages are statements about you, your job and the company you work for. We would like to know how you feel about each of these statements, to what extent you agree or disagree with each one.

This is a survey – it is NOT a test. There is no right or wrong answer, only your personal opinions.

Here is how you should record your responses. First, read each statement and decide how you feel about it. Then answer by clicking in one of the circles on the answer sheet. Five different reactions are possible.


Strongly Agree ……… Fill in SA
Agree ……… Fill in A
Uncertain or Undecided ……… Fill in U
Disagree ……… Fill in D
Strongly Disagree ……… Fill in SD

For example, suppose one of the statements is:

I don't think my job amounts to much in this company.

If you Strongly Disagree with this statement – if in your opinion your job amounts to a great deal in this company – you should click the circle SD. If on the other hand you Agree with the statement, you should click the circle A. You should click the circle that best indicates your personal reaction to each statement. If you can't decide or if you are Uncertain, you should click the circle corresponding to U.

Work rapidly and respond to each statement.



Name Company
Position Department

SA = Strongly Agree A = Agree U = Undecided D = Disagree SD = Strongly Disagree

1. The top managers in this company have established clear policies, which encourage significant changes to improve the way the company operates in relation to Procurement & Logistics and material control. SA A U D SD
 
2. I could be more effective in helping our company reach its improvement goals if I had a clearer understanding of what the company is trying to accomplish. SA A U D SD
 
3. Lots of people in Procurement & Logistics and material control continue to produce work that does not meet requirements because no one has established clear performance standards for their jobs. SA A U D SD
 
4. When they can't see any point in a specific company requirement, managers / supervisors should give their people considerable freedom in complying with the requirement. SA A U D SD
 
5. This company acts promptly to make changes when they are needed. SA A U D SD
 
6. Supposedly, we introduce changes to solve certain problems; but as I see it, we just trade one set of problems for another. SA A U D SD
 
7. If we intend to survive in this business, we will have to provide a much higher level of customer service from Procurement & Logistics than our management currently considers necessary. SA A U D SD
 
8. This company is always trying to find ways to be more productive and reduce costs. SA A U D SD
 
9. The management in this company does not have very good ways for keeping in touch with people or really knowing what is going on in the are of Procurement & Logistics and material control. SA A U D SD
 
10. This company provides many opportunities for training so that people can improve their performance in relation to Procurement & Logistics and material management. SA A U D SD
 
11. This company makes decisions without talking with people who have to live with those decisions. SA A U D SD
 
12. In this company Procurement & Logistics and material control functions provide the best service possible to our customers. SA A U D SD
 
13. Everyone who is involved with Procurement & Logistics and material management in this company is very aware that providing quality services are our high priorities. SA A U D SD
 
14. Although I would like to see our company succeed in achieving a cost down, higher quality and better customer serive, I don't think that what I do or don't do makes much of a difference. SA A U D SD
 
15. In this company our Procurement & Logistics divisions are consistently delivering services of the best quality. SA A U D SD
 
16. The management in this company talk about change and how vital it is to our future, but it is more talk than action. SA A U D SD
 
17. We do not have a clear idea of how the company's Procurement & Logistics and material control is planning to meet the challenges of global competition. SA A U D SD
 
18. At all levels in this company's Procurement & Logistics and material control, people know what they are supposed to accomplish and they are held accountable for doing so. SA A U D SD
 
19. If a company establishes requirements, which control its employees in ways they don't like, the company should expects resistance and not be surprised when the requirements are ignored. SA A U D SD
 
20. This company has certain ways of doing things in Procurement & Logistics and material control and it is almost impossible to get them changed. SA A U D SD
 
21. The changes we have previously introduced in Procerement & Logistics and material control in this company have made us a more effective organization. SA A U D SD
 
22. Our Procurement & Logistics people are so busy dealing with day-to-day problems that there is no time to figure out where we should be going and how we plan to get there. SA A U D SD
 
23. In this company there are many ways to become more productive and save money in Procurement & Logistics and material control, if anyone really cared. SA A U D SD
 
24. Too often we receive poor information and work gets done wrongly or has to be done over. SA A U D SD
 
25. Our training programmes teach us how to do our jobs, but don't really show us how to improve our performance. SA A U D SD
 
26. Managerment and supervision in this comapny talk with the people involved before they make big decisions. SA A U D SD
 
27. In this company, providing oustanding customer service is of less importance than how much cost we save. SA A U D SD
 
28. In this company we are quick to sacrifice quality and customer service for financial gains. SA A U D SD
 
29. Most of our quality, profit shrinkage and customer service problems are caused by situations over which I have no control. SA A U D SD
 
30. The quality of our service in this company is of less importance than how much we produce or how much we make. SA A U D SD
 
31. When an important change is introduced in this company, top management makes sure that the resources needed to ensure success are provided. SA A U D SD
 
32. In this company the only thing our top managers really care about is whether or not we make a profit. SA A U D SD
 
33. All employees in Procument & Logistics and material control know what management expects of them, which helps us to maintain our productivity and quality standards. SA A U D SD
 
34. When managers / supervisors assign a person to do a job, they should make it clear that they want the job done is a particular way and in a certain period of time. SA A U D SD
 
35. We have good ways in this company for spotting problems in Procurement & Logistics and doing whatever is needed to solve them. SA A U D SD
 
36. When I look at things that have changed lately in this company, I can not say that I am better off than I was before. SA A U D SD
 
37. Management in this company have not been able to inspire our Procurement & Logistics people with a vision of where it plans to take the company in the future. SA A U D SD
 
38. When Procurement & Logistics and material control people in this company don't do their job right, something is done about it. SA A U D SD
 
39. The company has good ways of finding out how people feel about their jobs and their work environment. SA A U D SD
 
40. We have good training programs in this organization; employees know how the work they do affects quality, service and profits. SA A U D SD
 
41. The really important decisions in this company are made by people who don't seem to want any advice from the people who will have to implement the decisions. SA A U D SD
 
42. The Procurement & Logistics and material control people in this company are known for providing good customer service and every worker is expected to do his or her part. SA A U D SD
 
43. Our company has a reputation for the quality of its product and services. SA A U D SD
 
44. If I, and the people who work with me, work more effectively, we can definitely contribute towards improving quality, enhancing customer service and deliver higher profits. SA A U D SD
 
45. This company is known for doing really good work and evey worker is expected to do his or her part. SA A U D SD
 
46. Some of our top managers do not support the effort to introduce important changes, which will improve the company's competitive position in relation to Procurement & Logistics and material management. SA A U D SD
 
47. The top priority in this company for management and our employees is to provide the highest level of customer service in the industry. SA A U D SD
 
48. Because management here doesn't make clear what is expected from each employee, our performance is not what it could be. SA A U D SD
 
49. When a company requires employees to conform to specific requirements, it tends to stifle initiative and creativity. SA A U D SD
 
50. Small problems in this company have to become big problems before those in charge are willing to deal with them. SA A U D SD
 
51. Usually we have achieved better overall results in this company after we have made changes in the way we do our jobs. SA A U D SD
 
52. It's hard for me to support the management's goals for the company to improve Procurement & Logistics and material control when we have to make changes in the way we do our jobs. SA A U D SD
 
53. In this company people in Procurement & Logistics do their jobs without thinking about how the job might be done better. SA A U D SD
 
54. Management lets people know what is going on and what has to be done. SA A U D SD
 
55. Our employees need more training because I feel their work could be improved. SA A U D SD
 
56. When new plans are being made in this organization, managers and supervisors listen to the people whose work is going to be changed. SA A U D SD
 
57. Procument & Logistics in this company does not pay enough attention to customer service. SA A U D SD
 
58. We seldom get messages from our management that quality of our work and providing good customer service are important; we mostly hear that cost containment and delivering on time are the high priorities. SA A U D SD
 
59. Although I am only one person in this company, my efforts to improve costs, quality and customer service can have an important influence on whether or not our reputation for quality and customer service grows. SA A U D SD
 
60. Our Procurement & Logistics departments do not pay enough attention to quality. SA A U D SD
 
The following Question (61 - 80) relate to your experiences in supplier negotiations for Procurement and Logistics, or in fact any business related negotiations. Answer the questions based on the negotiations which you have been involved in and how they were handled.
 
61. When I discuss with suppliers I try to help the other party, even if it means giving up my needs but I would not normally exchange information and ideas so freely. SA A U D SD
 
62. When I meet with suppliers I try to find a comprise solution, I would normally never look for ways to exploit the other parties weaknesses in a negotiation. SA A U D SD
 
63. I prefer to avoid contact with difficult negotiators and would not try to preserve the relationship at all costs. SA A U D SD
 
64. In a disagreement with a supplier I will normally back off my demands a little, rather than try to collaborate. SA A U D SD
 
65. I normally prefer to avoid controversy with suppliers and will not be so competitive to ensure my needs are always met. SA A U D SD
 
66. I normally try to avoid negotiating rather than be in a situation where we need to look for opportunitues to split the difference in a negotiatio. SA A U D SD
 
67. I will normally let the other party dictate the terms of the agreement, rather than push the logic of my position. SA A U D SD
 
68. I don't give up until I get what I want rather than try to satisfy both our needs. SA A U D SD
 
69. I try to keep the other party happy but would not give something up for something in return in the discussion. SA A U D SD
 
70. I will avoid situations that might create tension and would not spend too much time seeking to build trust. SA A U D SD
 
71. I will withhold information which might give the other party an advantage and would not usually be willing to settle for part of what I want. SA A U D SD
 
72. I try not to hurt the other person's feelings, but would not avoid open discussions of issues and concerns. SA A U D SD
 
73. I try to convince the other party that I am right in the negotiation, and would typically share my views before listening to the other person. SA A U D SD
 
74. To settle the negotiation I will look for an intermediate position (halfway between expectations) rather than focus on the other party's concerns more than mine. SA A U D SD
 
75. I avoid people who are tough negotiators, so their issues or concerns do not need to bring out into the open. SA A U D SD
 
76. I go along with the other party's suggestions, rather than try to use my power to influence the outcome of a negotiation. SA A U D SD
 
77. In every negotiation, I look for opportunities where give and take occurs as it is impossible to always find creative solutions that make both parties winners. SA A U D SD
 
78. I withdraw from negotiations even when I could win, rather than try to outsmart or outtalk the other party. SA A U D SD
 
79. I focus only on the issues that we agree on, not those issues of disagreement rather than always try to deal with all issues that are important to both of us. SA A U D SD
 
80. I would prefer to postpone facing difficult negotiations rather than give up some of my demands even if the other party will do the same. SA A U D SD